Refund policy

At ASKA, we strive to ensure that you're completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition as received.
Unused, unworn, and free from any physical damage.
In its original packaging with all accessories, manuals, warranty cards, tags, and free gifts (if any).
Accompanied by the original invoice or proof of purchase.

To request a return, please contact us at aska.electronics123@gmail.com with your order number and the reason for your return.

If your return request is approved, we'll arrange a return pickup through our courier partner wherever pickup service is available. If pickup is unavailable in your location, we'll guide you through the return process.

Please do not send your product back without our confirmation, as unauthorized returns may not be accepted.

For any questions regarding returns, you can contact us anytime at aska.electronics123@gmail.com .

Damaged, Defective or Wrong Product

Please inspect your order immediately upon delivery.

If your product is:

Damaged during transit,
Defective,
Missing accessories, or
Different from what you ordered,

please contact us within 48 hours of delivery at aska.electronics123@gmail.com .

To help us resolve the issue quickly, please include:

Your Order ID
Photos or videos of the product
Photos of the outer packaging (if damaged)

After verification, we'll arrange a replacement, exchange, or full refund at no additional cost.

Items Not Eligible for Return

Returns will not be accepted for:

Products damaged due to misuse, improper handling, or unauthorized repairs.
Physical damage caused after delivery.
Products returned without original packaging or accessories.
Gift cards.
Digital products or downloadable content.
Personalized or customized products.
Clearance or final sale items (unless received damaged or defective).
Personal care or hygiene products after opening.

If you're unsure whether your item is eligible for return, please contact our support team before initiating a request.

Exchanges

We offer exchanges for eligible products subject to stock availability.

If the requested product is unavailable, you may choose:

A full refund, or
Another product of equivalent value (price difference, if any, will be adjusted).

Refunds

Once we receive and inspect your returned item, we'll notify you about the status of your refund.

If your refund is approved:

Online payment orders will be refunded to the original payment method within 5–10 business days.
Cash on Delivery (COD) orders will be refunded via bank transfer or UPI after collecting the required payment details.

Please note that banks, UPI providers, and payment gateways may take additional time to reflect the refunded amount.

If you haven't received your refund within 15 business days after approval, please contact us at aska.electronics123@gmail.com .

Return Shipping Charges

If the return is due to:

A damaged or defective product,
An incorrect item sent by us, or
Any error on our part,

there will be no return shipping charges.

If the return is requested for any other eligible reason, return shipping charges, if applicable, will be communicated before the return is processed.